Effective Date: January 18, 2025
Last Updated: January 18, 2025

Vista Verde Homes (“Vista Verde Homes,” “we,” “our,” or “us”) is a 501(c)(3) nonprofit organization (EIN: 99-1152633) committed to protecting the privacy, confidentiality, and security of personal information collected through our websites, programs, and services, including but not limited to the Medicaid Meals program. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you visit vistaverdehomes.org, interact with our programs, complete eligibility screenings, communicate with us, or otherwise engage with Vista Verde Homes.

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1. Information We Collect

We collect information that is reasonably necessary to carry out our charitable mission, provide program navigation and referrals, comply with legal obligations, and improve our services.

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A. Personal Information You Provide Voluntarily

Information you may provide directly includes, but is not limited to:

• Full name

• Mailing address and state of residence

• Email address

• Telephone or mobile number

• Date of birth or age range

• Household or family composition information

• Medicaid or Medicare enrollment status (self-reported)

• General health, dietary, or condition-related information relevant to meal eligibility

• Responses to eligibility questionnaires or intake forms

• Communications submitted via online forms, email, telephone, SMS/text message, or other contact methods

Providing this information is voluntary; however, failure to provide certain information may limit our ability to assist with eligibility screening or referrals.

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B. Automatically Collected Information

When you visit our website, we may automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address

• Browser type, operating system, and device information

• Pages viewed, time spent on pages, and navigation patterns

• Referring or exit URLs

• Date and time of visits

• Cookies, pixels, and similar tracking technologies

This information helps us understand how our website is used and improve functionality and accessibility.

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C. Sensitive Information

Some information you provide may be considered sensitive, such as health-related data or public benefits eligibility information. We collect and use sensitive information only to the extent reasonably necessary to:

• Assess potential eligibility

• Facilitate referrals to appropriate programs

• Communicate about requested services

We do not collect more sensitive information than is necessary for these purposes.

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2. How We Use Your Information

Vista Verde Homes uses collected information for the following purposes:

• To conduct preliminary eligibility screenings for programs such as Medicaid Meals

• To connect individuals with appropriate public, nonprofit, or community-based service providers

• To communicate with you regarding eligibility, referrals, follow-up steps, or requests you initiate

• To operate, evaluate, and improve our programs, outreach efforts, and website

• To maintain internal records, reporting, and nonprofit operational documentation

• To comply with applicable federal, state, and local laws, regulations, and grant requirements

• To protect against fraud, misuse, unauthorized access, or security incidents

Vista Verde Homes does not sell, rent, or trade personal information.

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3. Program Referrals & Information Sharing

Vista Verde Homes does not directly provide meals, housing, medical care, or clinical services. Our role is to educate, navigate, and refer.

With your consent, or as necessary to fulfill your request, we may share limited personal information with:

• Government agencies or administrators of public benefit programs

• Medicaid- or Medicare-affiliated programs

• Nonprofit or community-based meal and social service providers

• Healthcare-adjacent or social service organizations involved in referrals

Information shared is limited to what is reasonably necessary to facilitate access to services.

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4. HIPAA & Medical Disclaimer

Vista Verde Homes is not a healthcare provider and is not a HIPAA-covered entity. We do not provide medical advice, diagnosis, or treatment.

Any health-related information collected is used solely for program navigation and referral purposes and should not be considered medical guidance. Individuals should consult licensed healthcare professionals regarding medical decisions.

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5. Data Security

We employ reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. These measures may include access controls, secure systems, and internal policies.

Despite these efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill charitable and programmatic purposes

• Satisfy legal, regulatory, audit, and reporting obligations

• Maintain accurate nonprofit operational records

When information is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable requirements.

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7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we maintain about you

• Request correction of inaccurate or incomplete information

• Request deletion of your information, subject to legal and record-keeping obligations

• Opt out of non-essential communications

Requests may be made using the contact information provided below.

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8. Cookies & Tracking Technologies

Vista Verde Homes may use cookies or similar technologies to:

• Improve website performance and usability

• Analyze traffic and usage trends

• Enhance user experience

You may manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

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9. Third-Party Links

Our website may include links to third-party websites or services for convenience or informational purposes. Vista Verde Homes is not responsible for the privacy practices, content, or security of external websites.

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10. Children’s Privacy

Vista Verde Homes does not knowingly collect personal information from children under the age of 13 without parental or guardian consent. If you believe information has been collected in error, please contact us so it can be addressed promptly.

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11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

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12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Vista Verde Homes
Salt Lake County, Utah, United States
Website: https://vistaverdehomes.org
Email: info@vistaverdehomes.org

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