top of page

SMS and TCPA Policy

SMS & Text Messaging Privacy Policy

Vista Verde Homes – Medicaid Meals Program

Effective Date: January 18, 2025
Last Updated: January 18, 2025

Vista Verde Homes (“Vista Verde Homes,” “we,” “our,” or “us”) is a 501(c)(3) nonprofit organization (EIN: 99-1152633) that may communicate with individuals by SMS or text messaging in connection with our charitable programs, including the Medicaid Meals initiative. This SMS & Text Messaging Privacy Policy explains how we obtain consent, how messages are used, how mobile information is handled, and your rights regarding text communications.

​

1. Purpose of SMS Communications

Vista Verde Homes uses SMS messaging strictly to support individuals who have requested information, assistance, or participation in our programs. Text communications are used to:

  • Respond to inquiries submitted through our website or partner referrals

  • Conduct eligibility screening follow-ups

  • Provide reminders regarding required documentation or next steps

  • Confirm appointments, calls, or scheduled outreach

  • Share program status updates

  • Provide resource navigation information

  • Assist individuals in completing enrollment or referral processes

Messages are intended to improve access to services, reduce barriers, and provide timely communication.

​

2. How Consent Is Obtained (Opt-In)

We send SMS messages only after prior express consent is received. Consent may be provided through:

  • Website forms or eligibility screenings

  • Intake or assistance request forms

  • Partner or caseworker referrals where permission is documented

  • Direct communication where the individual provides their phone number

  • Written or electronic consent checkboxes

By providing a mobile number, the individual acknowledges and agrees to receive informational text messages related to their request for assistance.

Consent is:

  • Voluntary

  • Not a condition of receiving services

  • Limited to program-related communications

We maintain internal records of opt-in sources when feasible.

​

3. Types of Messages You May Receive

Messages may include:

  • Application or eligibility reminders

  • Requests for clarification or additional information

  • Follow-up regarding referrals

  • Updates on available programs

  • Notifications about required next steps

  • Responses to user questions

Vista Verde Homes does not send:

  • Promotional marketing

  • Sales offers

  • Advertising messages

All communications are service-related and mission-driven.

​

4. Message Frequency

Message frequency varies based on the individual’s interaction with our programs. Typical usage includes:

  • One-time responses

  • Short sequences during eligibility or intake

  • Occasional follow-up messages if assistance is ongoing

We limit messaging to what is reasonably necessary to provide support.

​

5. Opt-Out Instructions

Individuals may opt out of SMS communications at any time.

To stop messages:

  • Reply STOP to any message

  • You will receive confirmation that you have been unsubscribed

After opting out:

  • No further SMS messages will be sent

  • Unless the individual provides new consent

Opt-out requests are honored promptly in accordance with industry standards.

​

6. Help & Customer Support

For assistance:

Support responses may include program information, contact details, and instructions for managing preferences.

​

7. Message & Data Rates

Standard message and data rates may apply depending on the recipient’s wireless plan. Charges are determined by the mobile carrier.

Vista Verde Homes is not responsible for carrier fees.

​

8. Carrier & Delivery Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on network availability and device compatibility.

Supported carriers may include major U.S. wireless providers but are not guaranteed.

​

9. Data Collection & Use Related to SMS

When SMS communication occurs, we may store:

  • Phone number

  • Message content

  • Date/time of messages

  • Consent records

  • Communication preferences

This information is used to:

  • Provide requested assistance

  • Maintain communication history

  • Ensure compliance with legal and carrier requirements

  • Prevent misuse or unauthorized messaging

We do not sell or rent mobile numbers.

​

10. Data Sharing Limitations

Mobile numbers and SMS interaction data are:

  • Used only for program-related communication

  • Not shared with third parties for marketing

  • Shared only when necessary to facilitate requested services or comply with law

Any sharing is limited to the minimum necessary information.

​

11. Security Safeguards

We implement reasonable safeguards including:

  • Access controls

  • Secure platforms

  • Staff training on privacy practices

  • Restricted use of communication systems

While safeguards are in place, no electronic transmission is completely secure.

​

12. Eligibility & Authorized Use

By providing a phone number, the individual represents that:

  • They are the subscriber or authorized user

  • They have permission to receive messages on that device

  • They are at least 18 years old or have guardian consent

 

13. Compliance With Communication Laws

Vista Verde Homes strives to comply with:

  • TCPA (Telephone Consumer Protection Act)

  • CTIA Messaging Principles

  • 10DLC carrier requirements

  • Applicable state privacy laws

Our messaging is strictly informational and consent-based.

​

14. Recordkeeping & Audit Readiness

We may maintain records of:

  • Consent source

  • Opt-in date

  • Message history

  • Opt-out requests

These records support regulatory compliance and program integrity.

​

15. Changes to This Policy

This SMS & Text Messaging Privacy Policy may be updated periodically. Changes will be posted with a revised effective date.

​

16. Contact Information

For questions about SMS communications or privacy practices:

Vista Verde Homes
Medicaid Meals Program
Salt Lake County, Utah, United States
Email: info@medicaidmeals.org
Website: https://vistaverdehomes.org

​

Medicaid Meals by Vista Verde Homes

EIN: 99-1152633
Salt Lake County
Utah, United States.

Medicaid Meals is a DBA and program of Vista Verde Homes, a nonprofit organization recognized under Section 501(c)(3) of the Internal Revenue Code (EIN: 99-1152633).

Medicaid Meals serves as an educational, informational, outreach, and referral resource designed to help individuals learn about and connect with community-based services that may be available through Medicaid, Medicare, health plans, Social Care Networks, healthcare providers, community organizations, Health-Related Social Needs initiatives, Home and Community-Based Services (HCBS) waivers, managed care benefits, In Lieu of Services (ILOS) programs, and other authorized assistance programs.

​

We provide general educational information, non-clinical eligibility navigation, and referral assistance only. We provide information regarding available options in a neutral and non-preferential manner and do not recommend, endorse, prioritize, steer, or require the selection of any particular provider, organization, health plan, meal vendor, or service. Individuals retain complete freedom of choice regarding whether to pursue services and from whom they receive them.

​

Our eligibility screening and navigation assistance are provided at no cost to the individual. We do not charge consumers for referrals, and we do not accept referral fees, commissions, kickbacks, revenue-sharing arrangements, or compensation tied to the volume or value of referrals, enrollments, recommendations, orders, purchases, or utilization of any item or service reimbursable by a federal healthcare program.

​

Vista Verde Homes is funded through charitable contributions, grants, donations, and fixed-fee agreements for outreach, education, community engagement, navigation, and administrative support services. Any compensation received is for services rendered and is not based upon whether an individual enrolls in, receives, qualifies for, or utilizes any particular service, provider, health plan, meal benefit, or program.​

​

Medicaid Meals and Vista Verde Homes are not affiliated with, endorsed by, contracted by, operated by, or acting on behalf of the Centers for Medicare & Medicaid Services (CMS), the U.S. Department of Health and Human Services (HHS), any state Medicaid agency, Medicare, Medicaid, or any federal, state, county, or local government entity unless expressly stated otherwise in writing. We do not provide medical care, healthcare services, nutrition counseling, insurance enrollment services, legal advice, financial advice, case management, direct meal delivery, or any other direct healthcare or social services. We do not determine eligibility, approve applications, make coverage decisions, guarantee benefits, process enrollments, or administer government programs.

​

All eligibility determinations, benefit decisions, enrollments, authorizations, and service delivery activities are made exclusively by independent third parties, including but not limited to Medicaid agencies, managed care organizations, Social Care Networks, healthcare providers, community organizations, case managers, and authorized program administrators. Medicaid Meals and Vista Verde Homes are not responsible for the decisions, actions, omissions, services, performance, availability, or conduct of any third party.

Participation is voluntary. Completion of a screening, inquiry, referral request, or eligibility assessment does not guarantee eligibility, approval, enrollment, benefits, meal delivery, services, or program participation. Program availability, benefits, and eligibility requirements vary by state, location, health plan, medical condition, funding availability, and applicable program rules.

The information provided through this website is intended solely for general educational and informational purposes and should not be construed as medical, legal, financial, insurance, tax, or professional advice. Individuals should consult qualified professionals regarding their specific circumstances. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

Privacy Policy | Terms of Use | SMS/TCPA Policy | HIPAA Disclaimer | Non-Solicitation & Non-Steering Policy | State Privacy Laws | Accessibility Policy | Medicaid Outreach Policy | New York Compliance Notice | New York Privacy and Consent | Medicaid AK Compliance Policy | Funding and Revenue Disclosure | 

© 2026 Vista Verde Homes.  All rights reserved.

Legal & Program Disclaimer
bottom of page